Where we ship
We currently ship physical products to addresses in the United States and Canada. Digital products, courses, memberships, and private lessons are delivered online and have no shipping.
Processing time
Orders are usually packed and handed to the carrier within 2–3 business days. Personalized or made-to-order items can take up to 7 business days. We do not ship on weekends or US public holidays.
Delivery estimates
Once shipped, US orders typically arrive in 3–7 business days and Canadian orders in 7–21 business days. These are carrier estimates, not guarantees, and weather or carrier backlogs can extend them.
Shipping costs
Shipping is calculated at checkout and shown before you pay. Some products ship at a flat rate and some include shipping in the price; the product page and checkout always tell you which.
Duties and taxes
Canadian orders may attract import duties, taxes, or brokerage fees charged by your country. Those are the buyer's responsibility and are not included in the price you pay us. Applicable US sales tax is calculated at checkout.
Tracking
You get a confirmation email when your order is placed and tracking details when it ships. Please check spam if you don't see them.
Wrong address, lost, or damaged parcels
Please double-check your shipping address at checkout — we cannot recover a parcel sent to an address you entered incorrectly, though we will help where we can. If a parcel is lost in transit or arrives damaged, email SaraRudin@BatonTwirling101.com with your order number and photos within seven days of delivery or of the expected delivery date, and we will replace it or refund you.
Returns
Returns are covered by our Refund Policy.
Contact us
Questions about this page? Email SaraRudin@BatonTwirling101.com or use our contact form.
Contact usThis page is provided for information and is not legal advice.