Courses and digital downloads
Digital products and course purchases are refundable within 14 days of purchase if you have not completed more than 25% of the content. Because course progress is tracked automatically, we can see this without you having to prove anything. After 14 days, or past 25% completion, the sale is final.
Membership
You can cancel a membership at any time and you will not be billed again. Your access continues until the end of the period you already paid for. We do not refund partial months or partial years, but if you were charged for a renewal you did not intend and you contact us within seven days of that charge — before using the content in that period — we will refund it.
Private lessons
Private Zoom lessons are refundable up to 24 hours before the scheduled start time. Inside 24 hours the lesson is non-refundable, but we will do our best to reschedule once as a courtesy. If we have to cancel a lesson, you get a full refund or a reschedule, whichever you prefer.
Physical products
Unused physical goods in original condition and packaging can be returned within 30 days of delivery. Email us first for a return address. Return shipping is the buyer's responsibility unless the item arrived damaged, defective, or incorrect — in that case we cover it. Refunds are issued to the original payment method once the return arrives, minus the original shipping cost. Personalized or custom-made items cannot be returned unless they arrive faulty.
Damaged or incorrect items
Email SaraRudin@BatonTwirling101.com within seven days of delivery with your order number and a photo. We will send a replacement or issue a full refund, including shipping.
Order bumps and post-purchase offers
Add-ons and one-click offers follow the same rules as the product type they belong to: digital add-ons under the 14-day / 25% rule, physical add-ons under the 30-day return rule.
How to request a refund
Email SaraRudin@BatonTwirling101.com with the subject line "Refund request", your order number, and a sentence about what went wrong. We reply to every request personally. Approved refunds are issued to the original payment method and typically appear within 5–10 business days depending on your bank.
Chargebacks
Please contact us before disputing a charge with your bank — it is almost always faster. Accounts with an open chargeback may be suspended until it is resolved.
Contact us
Questions about this page? Email SaraRudin@BatonTwirling101.com or use our contact form.
Contact usThis page is provided for information and is not legal advice.